What is Chatbot ? : An Artificial Intelligence Insight

Chatbots: The AI Technology That's Changing the World

Artificial intelligence (AI) chatbot is designed to serve human users on many platforms, e.g. B. automated chat support or virtual assistants that can recommend music or a restaurant.

Let’s understand what an intelligent chatbot?

AI-powered chatbots are designed to mimic human traits and behaviors. These chatbots are heavily aided by NLP, or Natural Language Processing, which helps computers understand the nuances and nuances of human speech. A truly intelligent chatbot is created when NLP and artificial intelligence are combined. This chatbot can answer complex queries and learn from each contact to generate more appropriate responses in the future.

Internal processes

Chatbots can be used to streamline internal communication and business operations. For example, the onboarding process could leverage a smart chatbot where a new hire can ask a question and get a quick response, rather than contacting multiple departments.

Mitigation Costs

By deploying increasingly competent bots that can handle increasingly complex requests, businesses can meet their growing need for customer service agents.

Personalized Recommendations

One explanation is that bots can serve as a user-friendly platform to show users personalized, algorithm-based recommendations for a company’s new goods and services.

What features make the chatbot Intelligent?

A smart agent

It is the ability of an agent to have a goal and to move towards it independently. It is a very difficult challenge, which is of different importance for different types of intelligent agents, to choose a target for a specific situation. by simulating a crowd. For example, solving this problem is one of the most difficult aspects of an effective crowd simulation, since it requires models not only of rational agents, but also of emotions, social relations, etc.

Each agent approaches its goal through sense-thought-action cycles. Sensing the environment you live in to gather the knowledge you need to perform a task is the first phase of this cycle. A smart chatbot only needs to listen to the sentences you type in order to function. However, if we were to develop a robot, the sensor component would become a scientific problem that would require state-of-the-art sensor fusion.

Read more: What Will Be The Impact of ChatGPT in Digital Marketing?

Decision Making Skills

In most cases, the heart of AI is the “thinking” phase of the cycle. This is itself divided into several parts: making a decision based on all this knowledge requires:

  • Transform the received information into a form that a machine can process.
  • Store this information in the agent’s knowledge base for consideration.
  • Agent status updates based on existing knowledge and newly acquired knowledge.
  • Translating this decision into an action achievable by an actor.

Learning Skills

People are much more aware of learning possibilities these days due to the rise of deep learning and the incredible things that neural networks are capable of. Through learning, these intelligent agents can recognize patterns in the information they receive and react accordingly. However, it would be wrong to equate this to AI alone. Only part of the thought part of the loop is covered here. Without a learning component, there are also a number of fairly strong and intelligent agents. For example, in a fascinating game-theory experiment, the best long-term strategy for an intelligent agent in a competition turned out to be a “tick-for-tick” strategy.

Let’s keep it simple by focusing on the case of intelligent chatbots. Using the information obtained is the first step. The area of ​​AI that solves the problem in the case of chatbots is natural language processing and understanding. Although there have been many advances in this area, anyone who has interacted with an intelligent chatbot understands that this is far from a solved problem.

Natural Language Processing

The knowledge base or knowledge representation of intelligent chatbot software, or the way the captured information is stored, comes after the natural language processing and before the activation of the learning component. This is crucial because it affects both learning efficiency and intelligence levels. that the intelligent agent can display.

For example, how knowledge is represented internally plays an important role in how smart Google Now, Siri, and Cortana look. As a result, you can:

  • Learn faster.
  • Identify relevant information.
  • Choose the relevant information.
  • Justify it and provide the relevant information.

Information can be incredibly powerful when stored properly with the right rules and data structures, even increasing the efficiency of ongoing learning.

The agent must make a decision based on all the knowledge and insights gained in the final phase of the cycle’s reflection phase. It’s the choice of what a smart chatbot should say next in the case of an online chatbot. An election may not be for a single action.

A highly intelligent bot could make decisions about which questions to ask in turn and adjust those decisions as new information emerges. After the selection, the reflection phase ends and the action phase begins.


Just type in the phrase a smart chatbot wants to say. It would have been harder to behave if it was an audio or video chatbot because it takes more effort to look human than to type a message.


According to Gartner, by 2020, an intelligent chatbot will be used for 85% of customer interactions with brands. This shows that an AI-powered chatbot is definitely the user interface of the future for websites. Many jobs can be replaced, but for each one the AI ​​destroys, a new one is created. The trend will continue and businesses will use smart chatbots to increase traffic and sales. So it would be great to have more knowledge on how to create AI chatbots or even better to be able to create them independently. Our AI training will be of great help to you if this is your goal.

Chatbots have been around for a while. These are simulations that can process and interact with human speech while performing specific activities. For example, a chatbot could be used as a help desk representative. In 1966, Joseph Weizenbaum developed Eliza, the first chatbot. It all started when Alan Turing posed the intriguing question, “Can machines think?” in an article entitled “Computing Machinery and Intelligence”. Since then, many chatbots have surpassed their predecessors by being more technologically and organically transparent. These developments have brought us to a time when a conversation with a chatbot is as mundane and natural as a conversation with a human being.

Virtually every business today has a chatbot to interact with customers and help answer their questions. Although chatbots are nearly ubiquitous, that’s no guarantee that all of them will work properly. Here, creating a chatbot is not the most difficult part; it’s more about creating one that works well.